Razzolink provides an Internet connection via a wireless antenna system. An antenna is installed on your roof, the eaves of your roof, side wall of your home and in some cases at a site adjacent to your residence. The service technician will make an initial determination and review his finding with you before proceeding with an installation. This antenna is pointed at a nearby Access Point tower, and must have clear line-of-sight (no trees, buildings, or hills blocking the path of the wireless transmission).
When you send and receive information over the Internet, it goes over the wireless link from your radio/antenna to our Access Point. From there that information travels over a backhaul, which is a wireless, licensed point-to-point link to a fiber-optic connection hooked directly to the Internet. Razzolink service has very low latency (or delay) compared to satellite Internet, where signals must travel thousands of miles into space. Razzolink is well-suited for digital phone (also known as Voice Over Internet Protocol/VOIP) and other uses such as VPN’s, streaming video, or online gaming.
You can reach Razzolink customer service at (831) 789-8149 or firstname.lastname@example.org. Tier 1 customer service is available 24 hours per day, 7 days a week. Tier 2 and Tier 3 customer service is available, Monday thru Friday, from 8:00 AM to 5:00 PM PST. Razzolink’s customer service department handles the following issues:
To help assist you with support, the following is a list of common issues that are easily resolved by following these simple troubleshooting tips:
Viruses on your computer:Viruses often slow your computer’s performances as they demand processing power and use Internet resources because they often send out massive amounts of information over your Internet connection.
Spyware on your computer:Spyware, like viruses, often slows your computer’s performances because they demand processing power and use Internet resources. They often send out information over your Internet connection.
Network traffic:You may experience a slower connection as Internet use from your own home increases due to downloading of large files or multiple users on your home network accessing the Internet connection. If you are attempting to transmit larger amounts of data than your respective service level’s speeds provide for, you could experience slower speeds. The process of downloading/uploading larger amount of data beyond your service level’s bandwidth capability would cause a significant increase in packet loss thereby creating a much slower internet connection speed. If this occurs, you should consider an upgrade to your current service level in order to avoid packet loss.